Shipping policy

Shipping Policy

Last updated: September 2026

Thank you for shopping with SincereLuxe. This Shipping Policy applies to retail orders placed through sincereluxedecor.com. Wholesale and custom orders are subject to the shipping terms stated in the applicable quotation, proforma invoice, or purchase agreement.

Order Processing

Retail orders are generally processed within 1–4 business days after payment is confirmed. Orders placed on weekends or public holidays will be processed on the next business day.

Business days exclude Saturdays, Sundays, and public holidays.

Once an order has been shipped, customers will receive a shipping confirmation email containing tracking information when available.

United States Retail Orders

Most retail orders delivered within the United States are fulfilled from our U.S. inventory.

Estimated delivery time:

  • Processing: 1–2 business days
  • Delivery: approximately 2–7 business days after dispatch

Delivery times are estimates and may be affected by carrier delays, severe weather, peak shopping periods, address issues, or other circumstances outside our control.

If a product will be shipped from outside the United States, this will be indicated on the applicable product page or communicated before fulfillment.

International Retail Orders

Selected products may be shipped from China to supported international destinations.

Estimated delivery time:

  • Processing: 2–4 business days
  • Delivery: typically 10–20 business days after dispatch
  • Remote destinations or orders delayed by customs may require up to 30 business days or longer

International delivery times vary depending on the destination, shipping service, customs clearance, local postal service, and other circumstances outside our control.

Not all products or destinations are eligible for international shipping. Available shipping options and charges will be displayed at checkout. If no shipping option is available for your destination, please contact us before placing an order.

Shipping Charges

Shipping charges, when applicable, are calculated and displayed at checkout based on the destination, order value, package weight, dimensions, and selected shipping method.

Any free-shipping offer applies only to the countries, products, order values, and promotional periods specifically stated on our website.

Customs Duties and Import Taxes

International orders may be subject to customs duties, import taxes, brokerage charges, or other fees imposed by the destination country.

Unless duties and taxes are specifically shown as included at checkout or the shipment is identified as Delivered Duty Paid (DDP), the customer is responsible for all applicable import duties, taxes, customs fees, and clearance charges.

SincereLuxe does not control these charges and cannot predict their amount. We recommend contacting your local customs authority for more information before placing an international order.

If a customer refuses a shipment because of unpaid duties or taxes, any refund will be subject to our Return and Refund Policy and may be reduced by the original shipping cost, return shipping cost, customs charges, carrier fees, and other costs incurred in recovering the package.

Wholesale and Custom Orders

Wholesale, bulk, private-label, and custom orders are not covered by the standard retail delivery estimates above.

Production and shipping schedules depend on factors including:

  • Product design and specifications
  • Order quantity
  • Sample approval
  • Packaging requirements
  • Production capacity
  • Inspection requirements
  • Shipping method
  • Destination and customs clearance

The estimated production time, shipping method, freight cost, delivery terms, and applicable Incoterms will be confirmed in the quotation, proforma invoice, or purchase agreement for each order.

Wholesale and custom orders may be shipped from China by courier, air freight, sea freight, or another agreed shipping method.

Address Accuracy

Customers are responsible for providing a complete and accurate shipping address, including apartment, unit, building, postal code, and contact information where applicable.

Please contact us immediately if an address needs to be corrected. We cannot guarantee that an address can be changed after an order has entered processing or has been shipped.

SincereLuxe is not responsible for delivery failures, delays, losses, or additional charges resulting from an incorrect or incomplete address provided by the customer.

Tracking and Delivery

Tracking information may take 24–72 hours to update after the shipping confirmation is issued.

A package may be marked as delivered shortly before final delivery. If tracking shows that your package has been delivered but you cannot locate it, please:

  1. Check around the delivery location;
  2. Ask household members, neighbors, reception, or building management;
  3. Contact the shipping carrier; and
  4. Contact us at support@sincereluxedecor.com if the package still cannot be located.

Damaged Packages or Products

Ceramic products are fragile. If an item arrives damaged, please contact us at support@sincereluxedecor.com within 48 hours of delivery.

Please include:

  • Your order number;
  • A description of the damage;
  • Clear photographs of the damaged item;
  • Photographs of the inner and outer packaging; and
  • A photograph of the shipping label.

Please retain the product and all packaging until we have completed our review. We will assess the claim and provide an appropriate resolution in accordance with our Return and Refund Policy.

Delays and Force Majeure

Estimated delivery dates are not guaranteed. SincereLuxe is not responsible for delays caused by customs inspections, carrier disruptions, severe weather, natural disasters, labor disputes, government actions, public health events, transportation interruptions, or other events outside our reasonable control.

Order Changes and Cancellations

If you need to change or cancel an order, please contact us as soon as possible at support@sincereluxedecor.com.

We cannot guarantee changes or cancellations after an order has entered processing or has been shipped. Custom and wholesale order cancellations are governed by the applicable quotation, proforma invoice, or purchase agreement.

Contact Us

If you have questions about shipping or delivery, please contact:

SincereLuxe
Operated by: SHENZHEN LIGHTECH OPTOELECTRONIC CO., LIMITED
Email: support@sincereluxedecor.com

Registered address:
UNIT A25, FLAT 1-4, 5/F, NEW TREND CENTRE
704 PRINCE EDWARD ROAD EAST
SAN PO KONG, KOWLOON
HONG KONG

Business Registration Number: 53682051